Effective Selling Tips Over the Phone

How can call centre staff in UK maximise their efficiency in telesales? Here are some ideas and tips.

• Just sound natural. There are some callers who sound ‘phony’ over the phone. Either they are merely reading from scripts handed out to them by their supervisors (and they’re “forced” to read them) or they never really take time in understanding what they have to say clearly and effectively enough. Clients want call centre agents that sound natural and can carry a good conversation. They don’t like callers that sound more like a robot than a real person at the end of the line.

If you are assigned on a new project, account or department, then you have to find time in learning everything there is to know. Especially in what you have to say and convey to your b2b sales leads and prospects. If only callers make an effort in doing this more often, they’ll begin to sound more natural if they mastered the script, since they can inject their own personality and vocal inflections.

• Make every call interesting. At some point in their careers, people who make outbound telemarketing calls everyday can grow bored. Most especially if they keep on saying the same things on every call to different prospects.

On your side, you said your script like 50 times this day already. You’ve probably memorised it and you can even see it in your sleep. But on the side of that specific customer, that is perhaps the first time he heard that.

If you are on their shoes, of course, they deserve the best call from you instead of the usual and bored voice from the one calling them. Won’t you?